PRIVACY POLICY
1. Introduction
Global Carz Pty Ltd trading as Dealer 2 Dealer Auction (ACN 641 236 768) (D2D, we, us or our) is committed to protecting your privacy, in accordance with Australian privacy laws. This Privacy Policy is designed to give you a greater understanding of how we collect, use, store, disclose and otherwise handle personal information.
This Privacy Policy applies to all individuals who interact with us (you/your), including everyone who visits or uses our website at www.d2dauction.com.au or any software platform / online auction platform we offer (Website), anyone who uses our online auction services, anyone who creates an account with us, contacts us or subscribes to our communications or anyone who contacts our support team. This Privacy Policy applies to our collection, use and other handling of your personal information.
2. What We Collect
General
The types of personal information D2D may collect include:
• your name and contact details including email address and phone number;
• dealership name and ABN;
• work title or role;
• business address;
• billing or financial information for invoicing buyer fees, which may include bank account details or payment card information;
• vehicle listing and transaction data submitted through the Website;
• login credentials or account identifiers;
• your marketing preferences;
• communications between you and us; and
• any information voluntarily submitted via registration, account setup, or support requests.
In some cases, we may also hold additional information you choose to provide.
Collection of information through our Website
When you visit our Website, we collect certain information, including as described below.
Site visit information - we record your server IP address, the date and time of your visit, the page/s you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.
We use and disclose this information in anonymous, aggregated form, for purposes including statistical analysis and to assist us to improve the functionality and usability of our Website.
Cookies - a cookie is a small string of information that a website transfers to your browser for identification purposes. We use cookies to hold session information. This information may be used to personalise your current visit to the Website, for example to allow the Website to remember who you are by keeping server variables linked to your session.
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our Website.
3. How We Collect Personal Information
Methods of Collection
We collect personal information in a number of ways, including:
• through our Website, including cookies, pixels and analytics technologies;
• when you complete online forms (such as registration, enquiries, bidding access);
• when you use our Website during auctions;
• when you subscribe to D2D communications;
• when you contact our team for support;
• when you update your dealer profile;
• over email, telephone, forms, live chat, messaging tools or any social media; and
• when you create, access or update an account.
Collection Notices
Where we collect personal information about you, we may provide you with additional details about that collection (such as the purpose for which we are collecting the information), generally in a collection notice.
Collection notices provide more specific information than this Privacy Policy. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in the terms and conditions of particular offers, products and services. We encourage you to read those provisions carefully.
4. Why We Collect Personal Information
General
The main purposes for which we collect, hold, use, store and disclose personal information are:
• creating and managing your D2D account;
• providing access to online auction services and our Website;
• verifying dealership eligibility and maintaining a secure dealer-only environment;
• communicating updates, notifications, and support responses;
• processing payments and issuing invoices for buyer fees;
• complying with legal, regulatory and taxation obligations;
• handling complaints and disputes;
• detecting, investigating and preventing fraud; and
• monitoring any unlawful or inappropriate activity in connection with our Website and resources.
We may also collect, hold, use and disclose personal information for other purposes that are explained to you at the time of collection. This includes purposes to which you have given consent, or where collection or disclosure is required or authorised by law.
Direct Marketing
We may use or disclose your personal information to let you know about us and our products and services (including promotions, special offers and events), either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone, or online advertising.
Opting out
Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:
• contacting us using the contact details set out in section 10 below;
• advising us if you receive a marketing call that you no longer wish to receive these calls; or
• using the unsubscribe facility that we include in our electronic messages (such as emails, SMS and MMS messages).
5. Who we may share your Personal Information with
Within Optimus Group Australia Pty Ltd and its subsidiaries (Optimus Group) (the ultimate holding company of Global Carz Pty Ltd (trading as Dealer 2 Dealer Auction))
We may share personal information with our related bodies corporate for the purposes described in section 4 above. For example, information about your dealership or your Website use may be stored in our record management system and accessed by other entities in the Optimus Group to help when they provide you with a service in the future.
Third Parties
We may share your personal information with third parties where appropriate for the purposes described in section 4, including:
• technology providers supporting auction delivery (e.g., Webtron);
• financial institutions for payment processing;
• professional advisers (e.g. legal, accounting);
• government, regulatory and law enforcement authorities; and
• IT, hosting, analytics and software service providers.
6. Cross border disclosure of Personal Information
We may disclose personal information to third parties located overseas, including external advisers; marketing or communication platform providers; service providers (including payment processing service providers and information technology service providers). The countries where overseas recipients may be located will vary from time to time. Some overseas recipients may not be subject to Australian privacy law or substantially similar law or binding scheme. We do not sell your personal information to external parties.
7. Security of Your Personal Information
General
We take reasonable steps to:
• make sure that the personal information that we collect, use, store and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant; and
• protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
You can help us keep your information up to date, by letting us know about any changes to your details, such as your address, email address or phone number.
Security
The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), controlled access to our corporate premises and physical records, policies on document storage and security, personnel security (including restricting access to personal information on our systems to staff who need that access to carry out their duties), staff training and workplace policies.
We have policies to destroy files that are no longer needed after a certain period of time, subject to any record-keeping requirements imposed by law.
Online credit card payment security
We may from time to time process payments using EFTPOS and online technologies operated by us or third parties. All credit card transactions processed by us using those technologies use industry standard security measures to protect payment details.
Website security
While we endeavour to protect the personal information and privacy of users of our Website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post (details under section 10 below).
Third party websites
Our Website may contain links to third party websites. These third party websites are not operated or controlled by us and are provided for your convenience. We are not responsible for the privacy or security practices of those websites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.
8. Access and Correction
General
Please contact our Privacy Officer (details under section 10 below) if you would like to access or correct the personal information that we hold about you. We may require you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
Access
We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (e.g. by providing photocopies), provided it is reasonable and practicable for us to do so. We may, however, charge a fee to cover our reasonable costs of locating the information and providing it to you.
Correction
If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.
We are not obliged to correct any personal information if we do not agree that it requires correction. If we refuse such a request, we will provide a written notice stating our reasons for refusal.
9. Complaints
If you have a complaint about how we have collected or handled your personal information, please contact us (details under section 10 below).
We will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If we are not able to do so, we will ask you to submit your complaint in writing. In most cases, we expect to investigate written complaints and provide a response within 30 days of receipt. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (see Privacy complaints | OAIC or www.oaic.gov.au for further information).
10. Contact Details
Please contact our Privacy Officer via email at cosec@optaus.com.au if you have any queries about the personal information that we hold about you or the way we handle that personal information.
11. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. The current version will be posted on our Website at www.d2dauction.com.au or a copy may be obtained by contacting our Privacy Officer (details above).
This Privacy Policy was last updated on 7 April 2026.
