1. Our Commitment to Privacy
Global Carz Pty Ltd t/a Dealer 2 Dealer Auction (“D2D”), operated under Optimus Group Australia and its related entities, is committed to respecting and protecting your privacy.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website at www.d2dauction.com.au (“Website”), our online auction services, or our support team.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy may be updated occasionally to reflect operational or legal changes.
2. What Personal Information We Collect
The types of personal information D2D may collect include:
• Your name and contact details
• Dealership name and ABN
• Work title or role
• Business address
• Email address and phone number
• Billing or financial information for invoicing buyer fees
• Login details or identifiers
• Any information voluntarily submitted via registration, account setup, or support requests
In some cases, we may also hold additional information you choose to provide.
3. How We Collect Personal Information
We collect information when:
• You complete online forms on our Website (registration, enquiries, bidding access, etc.)
• You interact with our platform during auctions
• You subscribe to D2D communications
• You contact our team for assistance
• You update your dealer profile
All personal information is collected directly from you unless otherwise authorised by law.
4. Why We Collect Personal Information
We collect personal information to:
• Create and manage your D2D account
• Provide access to online auction services
• Verify dealership eligibility and maintain a secure dealer-only environment
• Communicate updates, notifications, and support responses
• Process payments and issue invoices for buyer fees
• Meet legal, regulatory, or compliance obligations
We will only use your information for purposes directly related to these activities unless otherwise permitted by law.
5. Disclosure of Personal Information
D2D may disclose your information to:
• Related companies within the Optimus Group
• Technology providers assisting in auction delivery (e.g., Webtron)
• Payment or invoicing processors
• Professional advisers (legal, accounting, compliance)
We only disclose information for the purpose for which it was collected, unless:
• You consent to the disclosure, or
• We are permitted or required to disclose information by law.
D2D does not sell your personal information to external parties.
6. Security of Your Personal Information
We take reasonable steps to safeguard the information we hold from:
• Misuse
• Loss
• Interference
• Unauthorised access
• Modification
• Disclosure
Personal information may be stored electronically or in secure physical formats.
Access is restricted to authorised personnel only.
7. Links to External Websites
Our Website may contain links to third-party websites.
This Privacy Policy applies only to D2D’s operations—external sites are governed by their own privacy policies.
We encourage you to review their privacy statements before providing personal information.
8. Accessing or Updating Your Personal Information
Under the Privacy Act, you have the right to request:
• Access to the personal information we hold about you
• Corrections if the information is inaccurate, out-of-date, or incomplete
Requests will be:
• Treated seriously
• Handled promptly and confidentially
• Processed without affecting your existing relationship with D2D
You may be required to verify your identity to ensure personal information is not provided to the wrong person.
We will take reasonable steps to provide access within 30 days of your request.
9. Complaints
If you have concerns about D2D’s handling of your personal information, you may contact us directly.
We will work with you to address the matter promptly.
If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Information about the OAIC’s complaint process is available at:
www.oaic.gov.au
10.
Contact Us (here they can click on the “contact Us” text and it takes them to the contact us page)
